Hotlines
Vitality Hotel Reservation
+43 7723 8501 3017
Thermal & Sauna
+43 7723 8500 2526
Vitality SPA & Treatments
+43 7723 8500 2551
General information
+43 7723 8501

Cancellation Policy ...

... as well as booking conditions and other informations

Maximum flexibility with our cancellation policy

Cancellations made more than 24 hours before arrival are free of charge. Any later than that, we will charge 100% of the total price.

Excluded Christmas, New Year and public holidays: Cancellations made more than 7 days before arrival are free of charge, any later than that, we will charge 100% of the total price.

In cases of doubt, the General Terms and Conditions of the Austrian Hoteliers Association apply.

Excluded special offers (non refundable rates): These bookings cannot be cancelled or amended. When booking special offers, payment must be made at the time of reservation.

The booking has to be confirmed in writing at least 24 hours bevor arrival (including your credit card details). Room cancellations can only be accepted in written form.

Children's fixed prices

There are also advantageous rates for our younger guests:

  • 0 - 5 years: €19.00
  • 6 - 10 years: €39.00
  • 11 - 14 years: €69.00
  • 15 - 17 years: €99.00
Pets

Pets are more than welcome in the Vitalhotel (€15.00 per day upon application). However, out of consideration for our other guests, pets are not allowed in the restaurant or spa. We thank you for your understanding.

‘Hotelstorno PLUS’ - European travel insurance

We are delighted that you have chosen a holiday at the SPA Resort Therme Geinberg. Just in case something happens between now and then, we recommend hotel cancellation insurance: starting at €10.00, a policy will keep you on the safe side, in case of:

  • unexpected illness
  • accident
  • damage to property
  • involuntary loss of job
  • divorce
  • military conscription
  • court summons

 

You can find further information HERE

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